Alabama Medicaid tornado emergency procedures

The Alabama Medicaid Agency has instituted emergency procedures to ensure that recipients in areas of the state affected by recent tornadoes can receive covered medical services and prescriptions. 


Medicaid recipients can work with pharmacy providers to obtain an emergency 72-hour supply of covered outpatient prescription drugs.  Pharmacy providers can contact Health Information Designs, the Agency’s prior authorization contractor, for assistance at 1-800-748-0130. 


In the event a recipient does not have their Medicaid card or know their Recipient ID (RID) number, the following instructions can be followed to obtain the RID:


1)    The provider can call the Alabama Medicaid Automated Voice Response System (AVRS) at 1-800-727-7848.  The AVRS will prompt the provider to choose eligibility, then input the provider number/NPI.  Follow the prompts after that; the AVRS system will ask for the recipient SSN. 

2)    The recipient can call the Alabama Medicaid Recipient Call Center at

1-800-362-1504 and provide his/her name and SSN.

3)    The provider can log onto the secure Alabama Medicaid Web Portal and perform an eligibility search.  Providers needing assistance with the Web Portal can contact the HP Electronic Media Claims Helpdesk at 1-800-456-1242 or 334-215-0111.

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